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Wigan & Leigh Housing is committed to working in partnership with its customers to develop a really excellent housing service.
The Company believes that its people are its most valuable resource, and that as an organisation, we must invest in our workforce in order to develop and maintain the excellent standard of service that our customers expect.
Wigan & Leigh Housing is committed to the continuous development of its employees, board members, tenant representatives and the wider organisation through a planned and structured approach to learning.
The environment we work in and our customers’ expectations are constantly changing. All of our employees, board members and tenant representatives will have access to the training and development they need to enable them meet the challenges ahead.
The Management Team will set clear priorities for training and development in line with the strategic objectives of Wigan & Leigh Housing. It is expected that all employees will use the Personal Development Review process to consider their skills and knowledge, identify areas for further development and take appropriate action.
The Company, is committed to equal opportunities and recognises the value of a diverse work force which reflects the community we serve. We will ensure fairness and equality by providing access to a wide range of training and development opportunities for people at all levels.
All employees are expected to take responsibility for their own learning, and should identify personal development objectives which are relevant to the organisation and which support continuous improvement of the service. It is the responsibility of managers and supervisors to encourage, support, coach, develop and ultimately empower individuals to meet the needs of their job, the service and the mission, aims and values of the organisation.
Teams and work groups have a responsibility to look for joint learning opportunities and contribute to the improvement of the service, by sharing information, reviewing and evaluating team performance, questioning established ways of working, suggesting changes, discussing problems and generating solutions.
The Human Resources Team will support managers and their teams to identify development needs and will respond positively to ensure these needs are met.
The Human Resources Team has responsibility for co-ordinating the overall training strategy, and will monitor and evaluate all training and development activity to ensure that organisational, team and individual objectives are met.
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